CEO’s office
The office derives its power from the SMVAF Act and is chiefly responsible for the delivery of the Fund’s mandate. It provides overall oversight of all divisions within the organization and acts as the principal link between the Fund and external stakeholders. The office also houses the Internal Audit department as well as the Legal department.
Corporate Communications 

Our Corporate Communications function forms an important part of our intellectual, social and relationship capitals. Besides being responsible for the internal communication strategy of the organization, it is imperative that our external clients know exactly what the mandate of the Fund is and how they may be assisted. Our major duties include the marketing and advertising functions of the company using various corporate communication strategies such as broadcasting, media and social media amongst others. 

This department also implements the Funds Corporate Social Investment plans as enshrined in the CSI policy and is responsible for managing the Fund’s Stakeholder Engagement activities.

Client Services 
The Client Services department is responsible for all interface with clients. It is responsible for both Mbabane and Manzini service centers, where claimants’ claims are lodged and follow-ups and queries addressed. The Seamless Sincephetelo Strategy 20/24 proactive method allows the Fund to participate in the post-crash value chain and as such, we no longer wait for a claimant to lodge a claim with the Fund, but we now assist you lodge claims immediately after the occurrence of an accident, while the client is still in hospital. This allows our claimants to focus solely on their rehabilitation and recovery while we focus on everything in between, right down to a compensation which we pledge to ensure that all this occurs within a six month time frame for ordinary claims.
The investment department is the commercial wing of the Fund. This department is responsible for the management of the Funds benefits and investments funds in a prudent manner consistent with its fiduciary obligation to benefit plan participants and institutional clients. Department responsibilities include selecting investment organisations, monitoring performance of investments and screening investments.
Change Management 

The Change Management department is responsible for planning, developing, delivering, and tracking change management deliverables including communications, training, stakeholder engagement, change impact assessment, organizational readiness analysis, coaching, resistance management, and change reinforcement.

Because of the Funds new Strategy, this department came into effect in order to onboard all members of staff on the way forward and to capacitate each staff member of what is required of them individually and collectively. This department works in silos with the HR department.

Business Intelligence 
Our operations are streamlined to coordinate accident reporting as well as general data analysis to ensure that the decisions taken by management are informed by solid data. We have introduced cost effective measures in order to ensure that every cent spent, is spent on interventions that add value to the greater good.
Accident Prevention & Public Education  
The Accident prevention department is responsible for working in collaboration with road safety stakeholders in order to alleviate road carnage at national level. This department also comprises of numerous public outreach projects in which we educate the public about the benefits and services offered to road accident victim such as Sesizondzele Nakuwe Tinkhundla Education and the Ingwenyama Cup amongst others.
Information Technology 

The information technology department at the Fund is responsible for the architecture, hardware, software and networking of all computers in the organisation.

One of the biggest drivers of a successful business is efficiency, and our department is tasked with the duty to automate routine tasks to increase overall efficiency across all departments. We are accountable for providing the infrastructure for this automation.

We also implement the governance for the use of network and operating systems, enabling all Fund employees to communicate, collaborate and automate routine tasks, and generally provide teams with the functionality they need to perform their duties.

Internal Audit 

The Internal Audit department is responsible for offering insight and advice across the organisation, evaluating and assessing risks to departments and determining how effectively they are managed. 

We also improve operations by looking at the operations in a department and compare them with the organization’s objectives. Internal audit helps to determine if unit operations are effective and efficient.

Our department promotes internal and external ethics through enforcing a whistle blowing fraud reporting line policy that upholds the principles of integrity, objectivity, confidentiality and competency across all dealings of the organisation.

Case Services

The Case Services Department forms the backbone of the Fund’s proactive business operating model. It is responsible for identifying emergency cases as they are reported by our partners, EPR, for active management of injuries, treatment plans and rehabilitation in collaboration with health institutions and professionals within the field. It is alre enstrusted with managing client referrals to and among various specialists for purposes of client medical needs.

Our operations form part of our intellectual and financial capitals of the Fund. The case department falls under the Operations division and is currently implementing a Case Management Strategy created in line with the Fund’s Seamless Sincephetelo Strategy 20/24.


The Finance department represents a key component of our financial, intellectual and human capitals, and manages the Fund’s finances with the main stream of revenue deriving from the MVA Levy as defined in the 2011 Amendment to the Act. The department is responsible for ensuring that the Fund’s expenditure and income are concomitant with current needs as well as the future sustainability. 


The Strategic Management Department focuses on providing Managers with the tools and insights needed for the development and practice of strategy within the Fund. 

It involves defining the vision and mission of the organization, which in essence means the purpose of its existence. It also involves the development of the Funds strategy in order to chart out our future growth pattern based on some specific actions such as the implementation of the Seamless Sincephetelo Strategy 20/24 which entails immediately participating in the post-crash value chain in collaboration with all post-crash stakeholders such as the EPR, medical institutions and the Royal Eswatini Police amongst others.

Human Resources 

Our HR is the central pillar of our human and intellectual capitals. Our people are instrumental in being able to fulfil our mandate, and to operate sustainably in line with our strategy. Pursuant to these goals, the HR department comprises of Performance Management; Remuneration; Employee Relations and Talent Management; Training and Development.


The legal department is accountable for providing Legal advisory and Board Secretariat services to the Fund. We do this in collaboration with the Funds external legal advisory firm. The legal department is also responsible for implementing the MVA Amendment Act of 2011 Section 17 right of recourse, which is a recovery strategy by the Fund to recover monies from persons who cause motor vehicle accidents which give rise to the claim in question.