Our Corporate Communications function forms an important part of our intellectual, social and relationship capitals. Besides being responsible for the internal communication strategy of the organization, it is imperative that our external clients know exactly what the mandate of the Fund is and how they may be assisted. Our major duties include the marketing and advertising functions of the company using various corporate communication strategies such as broadcasting, media and social media amongst others.
This department also implements the Funds Corporate Social Investment plans as enshrined in the CSI policy and is responsible for managing the Fund’s Stakeholder Engagement activities.
The Change Management department is responsible for planning, developing, delivering, and tracking change management deliverables including communications, training, stakeholder engagement, change impact assessment, organizational readiness analysis, coaching, resistance management, and change reinforcement.
Because of the Funds new Strategy, this department came into effect in order to onboard all members of staff on the way forward and to capacitate each staff member of what is required of them individually and collectively. This department works in silos with the HR department.
The information technology department at the Fund is responsible for the architecture, hardware, software and networking of all computers in the organisation.
One of the biggest drivers of a successful business is efficiency, and our department is tasked with the duty to automate routine tasks to increase overall efficiency across all departments. We are accountable for providing the infrastructure for this automation.
We also implement the governance for the use of network and operating systems, enabling all Fund employees to communicate, collaborate and automate routine tasks, and generally provide teams with the functionality they need to perform their duties.
The Internal Audit department is responsible for offering insight and advice across the organisation, evaluating and assessing risks to departments and determining how effectively they are managed.
We also improve operations by looking at the operations in a department and compare them with the organization’s objectives. Internal audit helps to determine if unit operations are effective and efficient.
Our department promotes internal and external ethics through enforcing a whistle blowing fraud reporting line policy that upholds the principles of integrity, objectivity, confidentiality and competency across all dealings of the organisation.
The Case Services Department forms the backbone of the Fund’s proactive business operating model. It is responsible for identifying emergency cases as they are reported by our partners, EPR, for active management of injuries, treatment plans and rehabilitation in collaboration with health institutions and professionals within the field. It is alre enstrusted with managing client referrals to and among various specialists for purposes of client medical needs.
Our operations form part of our intellectual and financial capitals of the Fund. The case department falls under the Operations division and is currently implementing a Case Management Strategy created in line with the Fund’s Seamless Sincephetelo Strategy 20/24.
The Finance department represents a key component of our financial, intellectual and human capitals, and manages the Fund’s finances with the main stream of revenue deriving from the MVA Levy as defined in the 2011 Amendment to the Act. The department is responsible for ensuring that the Fund’s expenditure and income are concomitant with current needs as well as the future sustainability.
The Strategic Management Department focuses on providing Managers with the tools and insights needed for the development and practice of strategy within the Fund.
It involves defining the vision and mission of the organization, which in essence means the purpose of its existence. It also involves the development of the Funds strategy in order to chart out our future growth pattern based on some specific actions such as the implementation of the Seamless Sincephetelo Strategy 20/24 which entails immediately participating in the post-crash value chain in collaboration with all post-crash stakeholders such as the EPR, medical institutions and the Royal Eswatini Police amongst others.
Our HR is the central pillar of our human and intellectual capitals. Our people are instrumental in being able to fulfil our mandate, and to operate sustainably in line with our strategy. Pursuant to these goals, the HR department comprises of Performance Management; Remuneration; Employee Relations and Talent Management; Training and Development.
The legal department is accountable for providing Legal advisory and Board Secretariat services to the Fund. We do this in collaboration with the Funds external legal advisory firm. The legal department is also responsible for implementing the MVA Amendment Act of 2011 Section 17 right of recourse, which is a recovery strategy by the Fund to recover monies from persons who cause motor vehicle accidents which give rise to the claim in question.